Due to our fulfillment and shipment processes, our support team is unable to cancel any orders that have already been created in our system. The only time order is created is if the active subscription was not canceled before one’s renewal date. Hi James, We appreciate you taking the time to share your feedback and we're sorry to hear that you had a negative experience! Please know that we would never charge our customers for an order they didn't purchase. With that said, we apologize for any inconvenience you experienced, and we’ll certainly forward your feedback to our customer experience team. We take this feedback to heart and will work tirelessly to improve the customer experience for everyone. This is definitely not what we strive for, nor is it a standard that we wish to uphold. Here at Lumin, we're very sorry that it made you think it's a scam. Looking into this we can see that our support team members have been in contact with you and they offered some solutions for this situation. To ensure that our warehouse procedures are streamlined and all of our customers are able to receive their parcels within the given shipping timeframe, we cannot cancel any orders that have already been received by our shipping partners. Kindly note that due to our fulfillment and shipment processes, our support team is unable to cancel any orders that have already been created in our system. We currently do not send reminder emails prior to a subscription renewal as most of our customers enjoy receiving their products on a "set it and forget it" basis. Please know that we would never charge our customers intentionally without them previously agreeing to those terms and conditions mentioned at the end of our free trial quiz. Our free trial promotion enrolls our customers into a renewing subscription and prior to entering any shipping and payment information, the terms are presented to our customers throughout the checkout process. ![]() ![]() Hi Lokesh, We appreciate you taking the time to share a review and we're very sorry to hear that you had a negative experience.
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